• 4.01 / 5 based on 62 Reviews | Submit Your Review
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  • American Family insurance is the third largest mutually held insurance company in the United States. They are primarily represented by independent agents, with 5 subsidiary companies in addition to the parent company. They are the 9th largest home insurance provider and the 10th largest provider of auto insurance.

    Financial Ratings

    A.M. Best:A
    S&P Rating:BBBpi
    Fitch Rating:AA

    Company Information

    6000 American Pkwy
    Madison, WI 53777
    (608) 249-2111
    http://www.amfam.com



    Company Reviews (62)

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    • 7 of 7 people found the following review helpful.

      Make a Clain and get Cancelled, June, 2013

      After paying Home Ins. for 50 years with 10 with American we had to make a claim for major water damaged in basement they canceled our policy. We are now cancelling our 3 auto insurance with them and better rate and service with an other company. American was good until there is a problem.

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    • 2 of 2 people found the following review helpful.

      , February, 2013

      I am looking for a better rate for a good policy

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    • 2 of 2 people found the following review helpful.

      Policyholder, January, 2012

      I have only good things to say about AmFam. The auto rates beat everybody else when my 16 yr. old son began driving.

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    • 11 of 14 people found the following review helpful.

      Dropped us after 20 yrs because we USED our insura, June, 2012

      We have been with American Family Insurance for several years. In the last 5 years we have had 4 large storms which we had to make a homeowner's claim and we had a major pipe backup which flooded some of our home. 4 natural disasters and 1 flood claim - None of which we had control over. American Family Insurance has notified us that they are dropping our Insurance and will no longer cover us because of these claims. Isn't that what we have insurance for?? Do they only keep customers that do not have to make a claim? We were informed that the only reason we were being dropped is because of the claims we have had to make. I have been with the company give or take 20 years, and because we have had to actually use the insurance they cancelled us. This is not fair business practice, and defeats the purpose of the insurance industry.

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    • 2 of 3 people found the following review helpful.

      Claim was handled quickly and professionaly, October, 2012

      We've been insured with Matthew's agency since 2007. We had a hail storm in the summer of 2010 which did a considerable amount of damage to our roof and my truck. Matthew, his staff and the claims adjusters from American Family Insurance all handled my claim and answered my questions in a very timely matter. The professional service and response was second to none. We insure our cars, boat, house and a life policy with Matthew and American Family Insurance. Matthew's Agent Assistant, Carrie keeps us informed on new products and changes we have to our existing policies. When we have questions, Carrie is quick (within minutes) to respond with the answers we seek. I cannot say enough how pleased we’ve been with Matthew, Carrie and American Family. Thanks! If you're shopping for insurance please consider an appointment with Matthew Krueger and American Family Insurance.

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    • 2 of 3 people found the following review helpful.

      AFI, March, 2012

      American Family Insurance provides the cheapest car insurance to me based off of my age, driving record, and discounts. I would highly recommend them to anyone!

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    • 2 of 7 people found the following review helpful.

      1994 ford explorer, June, 2012

      auto insurance on vehicle, waiting for to finalize and copy of insurance faxed to me so I can get the vehicle title transfered to me and renew drivers license in the State of Nebraska

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    • 1 of 1 people found the following review helpful.

      , January, 2014

      I had a vintage car for which I wanted collision coverage. American Family would cover the car. I got a discount by adding house coverage. I no longer have the old car and I do not drive many miles on the two cars I have. I think my car insurance is too high for the miles I drive. There will be discounts for adding other kinds of insurance.

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    • 1 of 1 people found the following review helpful.

      Car Insurance, June, 2013

      I only have car insurance, but it is very affordable. American Family was the cheapest insurance in town, and the employees are very friendly.

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    • 1 of 1 people found the following review helpful.

      Good out fit, May, 2013

      This was a good outfit. The agent was excellent to work with. Now moving out of state and can no longer write our policy.

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    • 1 of 1 people found the following review helpful.

      always on time, May, 2013

      american family is always on time if we have any problems and an agent will come out when ask to , when we need to make repairs and will increase or decrease our rates

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    • 1 of 5 people found the following review helpful.

      ford fusion 2009, January, 2012

      Happy with my insurance. Agent Kleist is very good! Been w the company for twenty plus years. Is that what I am supposed to include? I was not sure. Please elect me for $100 gift card. Thank you!!

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    • 0 of 0 people found the following review helpful.

      , May, 2014

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    • 0 of 0 people found the following review helpful.

      , April, 2014

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    • 0 of 0 people found the following review helpful.

      shopping for lower costs, April, 2014

      my insurance rate went up so much that if upped the cost of my house payment, searching for good coverage, less cost, so my house payment will go back down. This is actually insurance that came with my purchasing my modest home. It is very difficult to rate this company, when I've never had a claim, and never talked to their customer service department directly, payment is piti so was already a done deal when I moved to FL from CO

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    • 0 of 0 people found the following review helpful.

      review, April, 2014

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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    • 0 of 0 people found the following review helpful.

      , March, 2014

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    • 0 of 0 people found the following review helpful.

      , February, 2014

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    • 0 of 0 people found the following review helpful.

      , January, 2014

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    • 0 of 0 people found the following review helpful.

      , December, 2013

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    • 0 of 0 people found the following review helpful.

      Hunting, December, 2013

      Always looking for a better price with identical coverage

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    • 0 of 0 people found the following review helpful.

      , November, 2013

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    • 0 of 0 people found the following review helpful.

      Insurance Quote, November, 2013

      I got couple more properties and I need few quotes from insurance companies.

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    • 0 of 0 people found the following review helpful.

      , November, 2013

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    • 0 of 0 people found the following review helpful.

      , October, 2013

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    • 0 of 0 people found the following review helpful.

      New rate too costly, October, 2013

      $300 increase in policy cost not comparable to other companies with same coverage options.

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    • 0 of 0 people found the following review helpful.

      , September, 2013

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    • 0 of 0 people found the following review helpful.

      , September, 2013

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    • 0 of 0 people found the following review helpful.

      Amer. Family quote, September, 2013

      I just this house in FL. & I'm shopping for ins. quotes.

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    • 0 of 0 people found the following review helpful.

      , September, 2013

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    • 0 of 0 people found the following review helpful.

      , September, 2013

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    • 0 of 0 people found the following review helpful.

      , July, 2013

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    • 0 of 0 people found the following review helpful.

      , July, 2013

      policy is very expensive

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    • 0 of 0 people found the following review helpful.

      , June, 2013

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    • 0 of 0 people found the following review helpful.

      Home, June, 2013

      Have never had problem with American Family, but they do not cover condos in Florida, so I need to know who does and the costs.

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    • 0 of 0 people found the following review helpful.

      , June, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , May, 2013

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    • 0 of 0 people found the following review helpful.

      , April, 2013

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    • 0 of 0 people found the following review helpful.

      , April, 2013

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    • 0 of 0 people found the following review helpful.

      , April, 2013

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    • 0 of 0 people found the following review helpful.

      no comment, March, 2013

      no comment

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    • 0 of 0 people found the following review helpful.

      , March, 2013

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    • 0 of 0 people found the following review helpful.

      , February, 2013

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    • 0 of 0 people found the following review helpful.

      , February, 2013

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    • 0 of 0 people found the following review helpful.

      , February, 2013

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    • 0 of 0 people found the following review helpful.

      Insurance, February, 2013

      Since I have never had an insurance claim I guess they all are the same until you have to file a claim.

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    • 0 of 0 people found the following review helpful.

      , February, 2013

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    • 0 of 0 people found the following review helpful.

      , January, 2013

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    • 0 of 0 people found the following review helpful.

      , December, 2012

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    • 0 of 0 people found the following review helpful.

      , November, 2012

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    • 0 of 0 people found the following review helpful.

      , November, 2012

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    • 0 of 0 people found the following review helpful.

      , September, 2012

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    • 0 of 0 people found the following review helpful.

      Insurance, August, 2012

      They are a very good company. I want to see what options I have for Insurance on my mobile home.

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    • 0 of 0 people found the following review helpful.

      review, August, 2012

      great service and the price was right.would recomend them to any one who had a need for insurance car, home or otherwise

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    • 0 of 0 people found the following review helpful.

      It has ben good, April, 2012

      They have been good to us, helpful and informative. They have alway let us know what was new and if there was something that we needed.

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